Returns & Exchanges

At Shopko Optical, we are committed to your vision satisfaction and offer a 30-day return policy for eyewear and unopened contact lens boxes. If your prescription or fit isn't perfect, our team is here to ensure you receive the high-quality care and products you deserve.

Return Process

• 1.
  Contact Customer Support

  Reach out to our support team or visit your local Shopko Optical center to initiate a return authorization within 30 days of your purchase.

• 2.
  Prepare Your Package

  Securely pack the eyewear in its original case and include a copy of your receipt or order confirmation to ensure accurate processing.

• 3.
  Submit Your Return

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or simply hand it to an associate at our retail stores.

• 4.
  Receive Refund or Exchange

  Once we receive and inspect your items, we will process your full refund to the original payment method or assist you in selecting a new frame or lens option.